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CAHPS Bibliography

Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.

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1-8 of 8 Bibliography Items Found
Grob R, Lee YSH, Shaller D, et al. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Qual Manag Health Care. July-Sep. 2024, 33(3): 149-159.
Lee TH, Guney S, Mylod DE. What Patient-Experience Data Reveal about Trust. Hastings Cent Rep. 2023 Sept, 53 Suppl 2: S46-S52.
Quigley DD, Predmore Z, Martino S, et al. Patient Comments on the Consumer Assessment of Healthcare Providers and Systems Clinician and Group (CG-CAHPS) Survey Reflect Improvements in Provider Behaviors From Coaching. J Healthc Manag. 2023 Jun
Kuhn L, Lindert L, Kuper P, et al. SARS-CoV-2-Related Adaptation Mechanisms of Rehabilitation Clinics Affecting Patient-Centered Care: Qualitative Study of Online Patient Reports. JMIR Rehabil Assist Technol. 2023 Apr, 10: e39512.
Finucane ML, Martino SC, Parker AM, et al. A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality. Patient Experience Journal. 2018 Mar, 5(1): 15-26.
Martino SC, Shaller D, Schlesinger M, et al. CAHPS and Comments: How closed-ended survey questions and narrative accounts interact in the assessment of patient experience. J Patient Exp. 2017 Mar, 4(1): 37-45.
Schlesinger M, Grob R, Shaller D, et al. Taking patients' narratives about clinicians from anecdote to science. N Engl J Med. 2015 Aug, 373(7): 675-679.
Trigg L. Patients' opinions of health care providers for supporting choice and quality improvement. J Health Serv Res Policy. 2011 Apr, 16(2): 102-7.