New CAHPS Tools for Patient Experience Measurement (Webcast)
June 25, 2025
Contents
Summary
This free webcast from AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program detailed new innovative tools to enhance patient experience measurement. Learn about the latest surveys in development, as well as newly released surveys. Additionally, this session showcased a variety of CAHPS resources designed to support effective survey administration, analysis, and action planning.
Speakers
Aruna Jhasti, M.P.H.
Health Scientist Administrator
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Health Scientist Administrator
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Stephanie Fry, CPXP
Associate Vice President
Westat
Associate Vice President
Westat
Julie Brown, M.P.H.
Director of Survey Market Development
RAND
Director of Survey Market Development
RAND
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Principal
Shaller Consulting Group
Slides and Recording
- New CAHPS Tools for Patient Experience Measurement (PDF, 1.8 MB)
New CAHPS Tools for Patient Experience Measurement (Webcast) (58:06)
