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For more information: Patient Experience Measures from the CAHPS^® Cancer Care Survey (PDF, 325 KB)

Getting Timely Appointments, Care, and Information

Q14     Patient got appointment for urgent care as soon as needed

Q16     Patient got appointment for non-urgent care as soon as needed

Q18     Patient got answer to medical question the same day he/she contacted cancer center

How Well the Cancer Care Team Communicates With Patients

Q19     Cancer care team explained things in a way that was easy to understand

Q20     Cancer care team listened carefully to patient

Q22     Cancer care team showed respect for what patient had to say

Q23     Cancer care team spent enough time with patient

Cancer Care Team’s Use of Information To Coordinate Patient Care

Q21     Cancer care team knew important information about patient’s medical history

Q25     Someone from cancer center followed up with patient to give results of blood test, x-ray, or other test

Q27     Patient and cancer care team office talked about all prescription medications the patient was taking

Helpful, Courteous, and Respectful Office Staff

Q43     Clerks and receptionists were helpful

Q44     Clerks and receptionists were courteous and respectful

Cancer Care Team Supports Patients in Managing the Effects of Their Cancer and Treatment

Q28     Patient and cancer care team talked about cancer-related pain

Q30     Cancer care team advised patient or helped patient deal with pain

Q31     Patient and cancer care team talked about changes in patient’s energy levels

Q33     Cancer care team advised patient or helped patient deal with changes in energy levels

Q34     Patient and cancer care team talked about emotional problems

Q36     Cancer care team advised patient or helped patient deal with emotional problems

Q37     Patient and cancer care team talked about additional services to manage cancer care at home

Q38     Patient and cancer care team talked about things patient could do to maintain health

Cancer Care Team Is Available To Provide Information When Needed

Q7       Cancer care team encouraged patient to contact the team between visits

Q8       Cancer care team told patient to call immediately if experiencing certain symptoms or side effects

Q9       Cancer care team gave patient clear instructions about contacting them after hours

Involvement of Family Members and Friends

Q10     Cancer care team involved family members or friends in discussions

Availability of Interpreters

Q41     Patient got interpreter when needed

Patients' Ratings

Q39     Rating of cancer care team

Q42     Rating of overall cancer care