Contents
Introduction and Acknowledgments
Overview ( 
PDF - 282.94 KB )
Training Program Summary: HealthTeamWorks’ Coach University ( PDF - 330.2 KB )
Training Program Summary: Millard Fillmore College Practice Facilitator Certificate Program ( PDF - 361.33 KB )
Training Program Summary: Practice Coach Training for the North Carolina AHEC Practice Support Program ( PDF - 369.31 KB )
Appendix A: North Carolina AHEC PSP Training Program Partial Competency List and Target Proficiency Level
Appendix B: North Carolina AHEC PSP Core Competencies
Introduction and Acknowledgments
As part of its ongoing commitment to practice improvement, the Agency for Healthcare Research and Quality has developed resources and products to support the use of practice facilitation in primary care settings (www.pcmh.ahrq.gov/page/practice-facilitation). A growing body of evidence indicates that practice facilitation, which is based on the creation of an ongoing, trusting relationship between an external facilitator and a primary care practice, is an effective strategy to improve primary health care processes and outcomes. Practice facilitation activities may focus in particular on helping primary care practices become patient-centered medical homes, but they can also help practices in more general quality improvement and redesign efforts.
As part of its work in this area, ÂÜÀòÊÓƵcommissioned Mathematica Policy Research to conduct case studies of three exemplary practice facilitation training programs in the United States and describe their formation, operation, and curricula. The three programs, which vary in location, administrative homes, and organizational and training models, were selected based on results of an environmental scan of existing practice facilitation training programs and nominations from the field.
We hope that these case studies will be useful to groups and individuals who are developing or improving primary care practice facilitation programs; trainers and students in existing programs; and other members of the primary care community, including clinicians and policymakers.
We are deeply grateful to the case study participants from the three exemplary programs for their time and significant contributions to this work:
Health TeamWorks Coach University
Marjie Harbrecht, M.D., Chief Executive Officer, HealthTeamWorks
Jennifer Snyder, R.N., M.S.H.S., NEA-BC, Regional Director - East Coast, HealthTeamWorks
Kelly Bowland, M.S.M., Education and Training Manager/Quality Improvement Coach, HealthTeamWorks
Ballard Pritchett, M.B.A., Sales and Marketing Consultant and Strategist, HealthTeamWorks
Millard Fillmore College Practice Facilitator Certificate Program
Larry Gingrich, Associate Dean, The State University of New York at Buffalo, Millard Fillmore College
Lyndee Knox, President, L.A. Net Community Health Resource Network
June Levine, Instructor - Practice Facilitator Certificate Program, The State University of New York at Buffalo, Millard Fillmore College
Diana Anderson, Practice Enhancement Assistant at The State University of New York at Buffalo, Department of Family Medicine
Deborah Kane, Program Manager, The State University of New York at Buffalo, Millard Fillmore College
Jeremiah Grabowski, Online Programs Coordinator, The State University of New York at Buffalo, School of Public Health and Health Professions
Chester Fox, Professor of Family Medicine, The State University of New York at Buffalo, Department of Family Medicine
Practice Coach Training for the North Carolina AHEC Practice Support Program
Ann Lefebvre, M.S.W., CPHQ, Associate Director, Statewide Quality Improvement, NC AHEC Program, University of North Carolina at Chapel Hill
