Introduction
America's Health Literacy: Why We Need Accessible Health Information
Agency for Healthcare Research and Quality
Office of Disease Prevention and Health Promotion, Department of Health and Human Services (HHS)
Office of Disease Prevention and Health Promotion, HHS
Tool 1: Form a Team
American College of Physicians
Office of Disease Prevention and Health Promotion, HHS
Institute for Healthcare Improvement
ÂÜÀòÊÓƵPractice Facilitation Curriculum
Agency for Healthcare Research and Quality
Creating Quality Improvement Teams and QI Plans
Agency for Healthcare Research and Quality
Tool 2: Create a Health Literacy Improvement Plan
Institute for Healthcare Advancement
Consensus Organizational Health Literacy Quality Improvement Measures
Agency for Healthcare Research and Quality
Implementing the ÂÜÀòÊÓƵHealth Literacy Universal Precautions Toolkit: Practical Ideas for Primary Care Practices
Agency for Healthcare Research and Quality
Institute for Healthcare Improvement
Tool 3: Raise Awareness
(6 minutes)
American College of Physicians
(2 minutes)
Office of Disease Prevention and Health Promotion, HHS
Centers for Disease Control and Prevention
Tool 4: Communicate Clearly
Toolkit for Engaging Patients to Improve Diagnostic Safety
Agency for Healthcare Research and Quality
University of Michigan
Oregon Health and Science University
Tool 5: Use the Teach-Back Method
AHRQ's Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families: Teach-Back
Agency for Healthcare Research and Quality
Institute for Healthcare Advancement
Oregon Health and Science University
Institute for Healthcare Advancement
Institute for Healthcare Advancement
Tool 6: Follow Up with Patients
University of Minnesota
Department of Health and Human Services
Tool 7: Be Easy to Reach
Safety Net Medical Home Initiative
Office of the National Coordinator for Health Information Technology, HHS
American Medical Association
University of Michigan
Tool 8: Conduct Brown Bag Medicine Reviews
Agency for Healthcare Research and Quality
deprescribing.org
Explicit and Standardized Prescription Medicine Instructions
Agency for Healthcare Research and Quality
Tool 9: Address Language Differences
Austin, TX
Massachusetts Legal Services
Office Minority Health, HHS
Guidelines for Translating CAHPS® Surveys
Agency for Healthcare Research and Quality
Minnesota Department of Health
Also see Language Access Resources
Tool 10: Consider Culture, Customs, and Beliefs
Office of Minority Health, HHS
Centers for Disease Control and Prevention
National LGBTQIA+ Health Education Center
University of Washington
Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Patient Education Materials Assessment Tool (PEMAT)
Agency for Healthcare Research and Quality
National Library of Medicine
National Library of Medicine
Use Caution With Readability Formulas for Quality Reports
Agency for Healthcare Research and Quality
National Library of Medicine
Office of the National Coordinator for Health Information Technology, HHS
Agency for Healthcare Research and Quality
Centers for Medicare and Medicaid Services
Office of Disease Prevention and Health Promotion, HHS
Centers for Disease Control and Prevention
OpenNotes.org
Centers for Disease Control and Prevention
University of Michigan
Plainlanguage.gov
Tool 12: Use Health Education Material Effectively
Office of the National Coordinator for Health Information Technology, HHS
National Library of Medicine
National Library of Medicine
Office of Disease Prevention and Health Promotion, HHS
Tool 13: Welcome Patients
National Health Service, Scotland
Tool 14: Encourage Questions
Bill Lee: Patient Video
Agency for Healthcare Research and Quality
QuestionBuilder (also available in App stores)
Agency for Healthcare Research and Quality
Tool 15: Make Action Plans
University of California, San Francisco
University of California, San Francisco
University of California, San Francisco
Centre for Collaboration, Motivation and Innovation
American Medical Association
Department of Health and Human Services
Tool 16: Help Patients Take Medicine Correctly
Explicit and Standardized Prescription Medicine Instructions
Agency for Healthcare Research and Quality
How to Create a My Medicines List
Agency for Healthcare Research and Quality
Tool 17: Get Patient Feedback
Health Literacy Environment Activity Packet
Harvard University
Institute for Patient- and Family-Centered Care
CAHPS® Clinician & Group Survey
Agency for Healthcare Research and Quality
- CAHPS health literacy supplemental items
- CAHPS interpreter services supplemental items
- CAHPS Health Literacy Item Sets for Addressing Health
Tool 18: Link Patients to Non-Medical Support
Shared Decision Making
Agency for Healthcare Research and Quality
Identifying and Addressing Social Needs in Primary Care Settings
Agency for Healthcare Research and Quality
United Way Worldwide
Formerly Aunt Bertha, a Public Benefit Corporation
One Degree, a 501(c)(3) nonprofit
University of Colorado School of Medicine
Centers for Medicare and Medicaid
National Notary Association
Also see Additional Resources for Attending to Social Needs
Tool 19: Help Patients Pay Less for Medicine
deprescribing.org
National Center for Health Statistics, CDC
Medicare.gov
State Health Insurance Assistance Program National Technical Assistance Center
Medicare Rights Center
Tool 20: Connect Patients with Literacy and Math Resources
National Center for Education Statistics
National Literacy Directory
Journal of the American Board of Family Medicine
Tool 21: Make Referrals Easy
Improving Primary Care
Improving Your Laboratory Testing Process: A Step-by-Step Guide for Rapid- Cycle Patient Safety and Quality Improvement
Agency for Healthcare Research and Quality
Tool 22: Include Family and Friends
Note Sheet and Note Sheet in Spanish
Agency for Healthcare Research and Quality
Tool 23: Talk About Costs
Centers for Medicare and Medicaid Services
America’s Essential Providers
America’s Essential Providers
Maine Health Data Organization
(to locate State Health Insurance Marketplaces)
Healthcare.gov
Medicare Rights Center
Patient Advocate Foundation
Patient Advocate Foundation
Accessia Health
Good Days
