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Health Literacy Universal Precautions Toolkit, 3rd Edition
Sample Automated Telephone System Menu
Table of Contents
- Health Literacy Universal Precautions Toolkit, 3rd Edition
- Introduction
- Quick Start Guide
- Form a Team: Tool 1
- Assess Organizational Health Literacy and Create an Improvement Plan: Tool 2
- Primary Care Health Literacy Assessment
- Plan-Do-Study-Act Worksheet, Directions, and Examples
- Raise Awareness: Tool 3
- Health Literacy: Making it Easier for Patients To Find, Understand, and Use Health Information and Services
- Health Literacy Video: Questions for Discussion
- Health Literacy Video Moderator's Guide
- Health Literacy Assessment Quiz
- Role Playing Ideas
- Communicate Clearly: Tool 4
- Key Strategies for Clear Communication
- Communication Self-Assessment
- Communication Observation Form
- Plain Language Words
- Use the Teach-Back Method: Tool 5
- The Teach-Back Method Poster
- Teach-Back Questions for Informed Consent
- Follow Up with Patients: Tool 6
- Lab Results Letter
- Be Easy To Reach: Tool 7
- Sample Automated Telephone System Menu
- Telephone Assessment Guide
- Conduct Brown Bag Medicine Reviews: Tool 8
- Medicine Review Handout
- Medicine Review Form
- Address Language Differences: Tool 9
- Language Access Resources
- Consider Culture: Tool 10
- Assess, Select, and Create Easy-to-Understand Materials: Tool 11
- Permission To Bill Insurance
- Release of Medical Information
- Appointment Reminder Letter
- Inclusive Language for Intake Forms
- Use Health Education Material Effectively: Tool 12
- Welcome Patients: Tool 13
- Navigating the Health Care System
- Sample of Simple Map
- Encourage Questions: Tool 14
- Make Action Plans: Tool 15
- My Action Plan
- Help Patients Take Medicine Correctly: Tool 16
- Medicine Reminder Form
- Help With Medicines Poster
- Get Patient Feedback: Tool 17
- Patient Portal Feedback Form
- Suggestion Box Poster
- Health Literacy Patient Feedback Questions
- Sample Cover Letter
- Attend to Social Needs: Tool 18
- Community Referral Form
- Additional Resources for Attending to Social Needs
- Help Patients Pay Less for Medicine: Tool 19
- Resources for Financial Assistance for Medicines
- Connect Patients With Literacy and Math Resources: Tool 20
- Community Referral Form
- Make Referrals Easy: Tool 21
- Include Family and Friends: Tool 22
- Talk About Costs: Tool 23
- Staff Survey About Cost Conversations
- Appendix Items
- List of Internet Resources
Page last reviewed March 2024
Page originally created February 2024
Internet Citation: Sample Automated Telephone System Menu. Content last reviewed March 2024. Agency for Healthcare Research and Quality, Rockville, MD.
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